By Staff Reporter
HARARE — A disgruntled Zimbabwean customer has publicly accused GateCo-ZW of delivering substandard workmanship on a US$3,000 gate installation, alleging the company ignored repeated requests to rectify the defects before responding with hostility when confronted.
Allegations of substandard workmanship surfaced in a public statement shared on various social media platforms, including Facebook, X and WhatsApp, in which the customer warned prospective clients to exercise caution before engaging the company.
The customer said they paid US$3,000 expecting a high-quality installation, but were left disappointed by what they described as poor workmanship.
“I paid them US$3,000, expecting quality workmanship, but unfortunately the gate they installed is not up to standard.
“The quality of the work was extremely disappointing,” the customer said.
According to the customer, the problems did not end with the installation.
They allege that after reporting the defects and requesting that GateCo-ZW return to fix the gate, the company stopped responding to phone calls and later spoke to them in what they described as an unprofessional and disrespectful manner instead of addressing the complaint.
“What upset me the most was that after I reported the problems and asked them to return and fix the gate, they began ignoring me.
“They stopped answering my calls, and when I eventually managed to reach them, they spoke to me disrespectfully, raising their voices instead of addressing the issue,” the customer said.
The disgruntled client said the intention was not to tarnish the company’s reputation but to caution other consumers.
“When someone pays for a service, they should receive quality workmanship as well as reliable after-sales support,” the customer added, saying they could not recommend GateCo-ZW based on their experience.
To support the claims, the customer supplied images of the US$3,000 payment receipt as well as photographs which they say show the allegedly defective gate installation at their premises.
Newshour has seen the images but has not independently verified the customer’s allegations or the circumstances surrounding the installation.
In response to the growing controversy, GateCo-ZW issued a statement rejecting the allegations and distancing itself from what it described as misleading claims circulating on social media.
The company said posts published on Facebook, X and other platforms contained “inaccurate, misleading and unverified information” that failed to present the full context of the dispute.
GateCo-ZW said it had attached sales communications and other supporting documentation outlining its version of events and urged the public to consider all the facts before reaching conclusions.
“We respectfully urge individuals and social media pages to verify information before publishing or sharing it, as the spread of false or misleading content may have serious consequences for businesses and the public alike,” the company said.
The company maintained that it remains committed to transparency, professionalism and delivering quality security barrier solutions, thanking customers for their continued support.
