By Staff Reporter
HARARE — City Parking has apologised after a public outcry over the treatment of a mother whose vehicle was clamped while she was reportedly seeking urgent medical attention for her child, announcing an internal investigation and promising sweeping reforms to its enforcement procedures.
In a public statement issued on Friday, the parking enforcement company described the incident as “distressing” and acknowledged the widespread concern it had sparked.
“City Parking deeply regrets the distressing incident that occurred involving a mother and her child who required urgent medical attention. We acknowledge the seriousness of the matter and the public concern it has generated,” the company said.
Management apologised to the affected family and admitted the situation had not been handled appropriately.
“We sincerely apologize to the affected family and to the wider community for the manner in which this situation was handled.
“The wellbeing and safety of our customers is paramount, and we recognize that compassion and sensitivity must guide our operations at all times,” the statement read.
City Parking said its management had already contacted the mother and ordered the immediate release of the vehicle.
The company also announced a full investigation into the conduct of the employees involved, saying disciplinary or other appropriate action would follow if warranted.
Beyond the investigation, City Parking pledged to overhaul its clamping procedures to ensure emergency situations are handled “with humanity and urgency.”
It also said all staff would undergo mandatory customer service and sensitivity training focusing on vulnerable people and medical emergencies.
The company added that it was engaging directly with the affected family to offer support and extended its wishes for the child’s speedy recovery.
“City Parking is committed to restoring public trust. We assure the community that corrective measures will be implemented swiftly to prevent such incidents in the future,” the statement said.
The apology comes after the incident triggered widespread criticism on social media, with many Zimbabweans questioning the conduct of parking enforcement officers and calling for greater discretion when motorists are dealing with medical emergencies.
